Accessibility statement

This accessibility statement applies to the Individual Insolvency Register website: https://www.insolvencydirect.bis.gov.uk/eiir/

This website is run by the Insolvency Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • navigate most of the website using just a keyboard

There are many options for you to customise your web browser and device that could help you to navigate this and other websites more easily.

If you have a disability, AbilityNet has helpful advice on how to make your device easier to use.

Feedback and contact information

If you need help completing this service, you can contact us:

  • using our general enquiry form – we'll respond within 5 working days
  • by calling the Insolvency Service helpline

The Insolvency Service helpline

Telephone: 0300 678 0015
Monday to Thursday, 9am to 5pm
Friday, 9am to 3pm
Find out about call charges

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems or think we're not meeting accessibility requirements, contact the Insolvency Service.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

The Insolvency Service is committed to making this website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard.

Non-accessible content

We will provide details of where we're not meeting the standard at a later date.

What we're doing to improve accessibility

We will review this website's accessibility on a regular basis. We will update this accessibility statement with any relevant changes.