Accessibility statement for EIIR - Individual Insolvency Register
This accessibility statement applies to https://www.insolvencydirect.bis.gov.uk/eiir/
This website is run by The Insolvency Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- navigate most of the website using just a keyboard
There are many options for you to customise your web browser and device that could help you to navigate this and other websites more easily. If you have a disability, AbilityNet has helpful advice on how to make your device easier to use.
How accessible this website is
Parts of this website are known to have barriers. For example:
- Scrolling occurs in both directions when page zoom is increased. This means that some users may become 'lost' in white space whilst navigating through the page at certain zoom levels
- Some page content is lost when page zoom is increased putting those that rely on page magnification at a disadvantage
- Table headers are not marked up correctly which makes it difficult for screen reader users to understand the relationships of data within the table.
- Form fields do not have programmatically determined labels so the purpose of the form field may be difficult to determine for some assistive technology users.
- Landmark areas are not implemented which impacts screen reader users who rely on landmarks to navigate the page quickly.
- Page HTML contains errors that may affect how assistive technologies perform.
Feedback and contact information
If you need help completing this service, you can contact The Insolvency Service helpline:
- Contact form: Insolvency Service Helpline.
- Telephone: 0300 678 0015 (Find out about call charges).
Monday to Thursday, 9am to 5pm, Friday, 9am to 3pm.
If you contact us using our online form, we'll respond within 5 working days.
Reporting accessibility problems with this website
We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website's accessibility
The Insolvency Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
- Some tables in content are missing headers. This means assistive technologies will not read the tables correctly. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
- Some form fields do not have programmatically determined labels making them difficult to use for some assistive technology users. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
- No landmark areas present on all pages tested. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships)
- There is no skiplink present to bypass repeated blocks of navigation content and skip to the main content of a page. This fails WCAG 2.1 success criterion 2.4.1 (Bypass Blocks)
Contrast and colour
- Some text has poor colour contrast. This fails WCAG 2.1 success criterion 1.4.3 (Contrast Minimum)
- Some content is lost from the page when page zoom level is increased to 200% and above. This fails WCAG 2.1 success criterion 1.4.10 (Reflow)
- Both horizontal and vertical scrolling occurs when page zoom level is increased to 400%. This fails WCAG 2.1 success criterion 1.4.10 (Reflow)
- Some HTML is not well formed and contains issues that may impact assistive technologies. This fails WCAG 2.1 success criterion 4.1.1 (Parsing)
What we're doing to improve accessibility
The issues are currently being worked on, and a new version of the site is expected in 2022.
Preparation of this accessibility statement
This statement was prepared on December 22nd, 2021.
This website was last tested on February 2nd, 2021, by Nomensa, who performed an evaluation of seven pages against all level A and AA success criteria of the Web Content Accessibility Guidelines 2.1. Content was selected to ensure a good representation of different pages, templates and components were included in testing.
This website's accessibility will be reviewed on a regular basis. We will update this accessibility statement with any relevant changes.