The Insolvency Service 
The Insolvency Service Complaints Form
We're sorry you feel the need to complain.

Before completing this form, you should read our complaints guidance which sets out how our complaints process works and what you can expect from us.

We can look at complaints where you feel that we've failed to provide our usual standard of service.

Our complaints process cannot be used to re-examine a decision about your case, unless there is evidence that we have not followed the correct processes, policies or legislation. Where we think this is the case, we will contact you and we may not progress your complaint any further.

If your complaint is about a private sector insolvency practitioner, visit the IP Complaints Gateway.

Any fields marked with an asterisk (*) must be completed to submit the form.

About you

First name *
Last name *
Address *
Postcode *
Email *

About your complaint

Please describe your complaint. *

Where possible you should include details like:
  • the name of any individual that you have spoken to or wish to complain about;
  • details about what has gone wrong or not been handled properly;
  • how you would like us to resolve your complaint.
Have you complained before about this? *

If yes, what was your reference number?

If you would like to attach any electronic documents in support of this form please use the Choose File buttons below.

Each file must be one of the following doc, docx, xls, xlsx, txt, pdf, png, jpg, jpeg, odt and the size of each file must not exceed 3MB in size.

File 1
File 2
File 3
File 4
File 5

Your data will be handled in accordance with our Personal Information Charter

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