The Insolvency Service 
Insolvency Practitioner Complaint

How do you wish to submit the form

Your details

Name (forename/surname)*
Organisation (if appropriate)




Email 2 (if applicable)
Alternative telephone

Who do you wish to complain about

This needs to be the named insolvency practitioner or practitioners in the case of a joint appointment for the insolvency procedure. This will not necessarily be the member of staff who you have been dealing with.

You can find the name of all insolvency practitioners, including the name of their authorising body here and their contact details at

Insolvency Practitioner 1
Name (forename/surname)*
Authorising Body*

Insolvency Practitioner 2(if applicable)
Name (forename/surname)
Authorising Body

Insolvency Practitioner 3(if applicable)
Name (forename/surname)
Authorising Body


Has your complaint been assessed by the authorising body before and fully considered?*

Your complaint cannot be taken forward if it has already been subject to the authorising body's complaint procedure.

Details of the case
Individual or Company?*

Name of insolvent company or individual*
If an insolvent company what type of insolvency procedure?*

If an insolvent individual what type of insolvency procedure?*

What is your relationship to the insolvency?
(you may tick multiple options)

What has happened - please explain your complaint in full?*
Why do you think the IP is at fault?*
Have you complained to the IP or their staff?*

If yes - what happened?
(eg:- When, to whom, the outcome)

Supporting evidence

In order for a disciplinary investigation to be taken forward by an authorising body, there must be a clear indication of wrongdoing by an insolvency practitioner (or those working under the direction of an IP).

In most cases, the authorising body will only be able to uphold your complaint if you are able to provide evidence which supports the allegations you have made against the insolvency practitioner.

It will speed up the assessment and investigation processes if you could please list below and attach all evidence (for example letters, documents and correspondence with the insolvency practitioner or their staff) that you believe is available to support your complaint.

Please indicate whether the evidence detailed below is in your possession and provide copies where possible when submitting this form.

If you would like to attach any electronic documents in support of this form please use the browse buttons below.

Each file must be one of the following doc, docx, xls, xlsx, txt, pdf and the size of each file must not exceed 3MB in size.

Nature Of Evidence (Please list documentation and what it shows)
Supporting Evidence 1
Supporting Evidence 2
Supporting Evidence 3
Supporting Evidence 4
Supporting Evidence 5

You can print this form after clicking on submit below.

We aim to reply to your complaint within 15 working days and may contact you if we require any additional information.

Our opening times are:
  • Monday to Friday 9am - 5pm
  • Saturday, Sundays and Public Holidays - CLOSED
You can also contact us by telephone on 0300 6780015.

You may also find the information that you require on our website at


Alternatively if you'd like to post this form, please print and post together with any supporting evidence to:-
IP Complaints
Insolvency Service
3rd Floor
1 City Walk
LS11 9DA

Thank you for taking the time to provide this information.

Your query will be answered in accordance with our Personal Information Charter
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