The Insolvency Service 
Insolvency Practitioner Complaint
Before completing this form, read our guidance on complaining about an insolvency practitioner.

We can only send your complaint onto the IPs authorising body if:
  • you have already complained to the IP directly
  • your complaint has not already been assessed by the authorising body
  • your complaint meets the criteria for referral
If you are complaining about the Insolvency Service, we have a separate complaints procedure.

Fields with an asterisk (*) must be completed to submit the form.



Complaint

Have you complained to the IP or their staff? *

You should complain to the IP before you can use the IP Complaints Gateway.
Has your complaint been assessed by the authorising body before and fully considered? *


We cannot consider complaints that have already been assessed by the authorising body.
Your complaint cannot be taken forward if it has already been subject to the authorising body's complaint procedure.


Who do you wish to complain about

This needs to be the named insolvency practitioner or practitioners in the case of a joint appointment for the insolvency procedure. This will not necessarily be the member of staff who you have been dealing with.

You can find the name of all insolvency practitioners, including the name of their authorising body here and their contact details at http://www.insolvencydirect.bis.gov.uk/fip1/

Insolvency Practitioner 1
 
First name
 
 
Last name *
 
 
Firm *
 
 
Email *
 
 
Telephone *
 
Authorising Body *




Insolvency Practitioner 2(if applicable)
First name
Last name
 
Firm
 
 
Email
 
 
Telephone
 
Authorising Body




Insolvency Practitioner 3(if applicable)
First name
Last name
 
Firm
 
 
Email
 
 
Telephone
 
Authorising Body





Details of the case
Individual or Company? *

Name of insolvent company or individual *
What type of insolvency procedure? *







What is your connection to the insolvency?
(you may tick multiple options)






Other
What has happened - please explain your complaint in full? *
Why do you think the IP is at fault? *
When you complained to the Insolvency Practitioner, what happened? Include information about who you contacted and what the outcome was. *


Supporting evidence

In order for a disciplinary investigation to be taken forward by an authorising body, there must be a clear indication of wrongdoing by an insolvency practitioner (or those working under the direction of an IP).

In most cases, the authorising body will only be able to uphold your complaint if you are able to provide evidence which supports the allegations you have made against the insolvency practitioner.

It will speed up the assessment and investigation processes if you upload evidence that you believe supports your complaint:
  • any agreements between you and the IP
  • your complaint to the IP
  • the response you received to your complaint from the IP

Please indicate whether the evidence detailed below is in your possession and provide copies where possible when submitting this form.

If you would like to attach any electronic documents in support of this form please use the Choose File buttons below.

Each file must be one of the following doc, docx, xls, xlsx, txt, pdf, png, jpg, jpeg, odt and the size of each file must not exceed 3MB in size.


Nature Of Evidence (Please list documentation and what it shows)
Supporting Evidence 1
 
Supporting Evidence 2
 
 
Supporting Evidence 3
 
 
Supporting Evidence 4
 
 
Supporting Evidence 5
 

Your details

First name *
Last name *
 
Organisation (if appropriate)
 
 
Address *
 
 

 

 

 
Postcode *
 
 
Email *
 

   

Your data will be handled in accordance with our Personal Information Charter