Date of Birth: 28 / 9 / 1982

Date Order Starts: 2 / 3 / 2017

Disqualification Length: 9 Years 0 Month(s)

CRO Number: 08131793

Last Known Address: 13 Moorland Green, Gorseinon, , , Swansea, SA4 4QF

Conduct: Christopher Ross White (“Mr White”) failed to ensure that Rock Law Limited (“Rock Law”) complied with its obligations under the Compensation (Claims Management Services) Regulations 2006 in that:

  • He was the sole director of Rock Law from 25 March 2014. Rock Law traded in claims management, offering PPI reclaim services to consumers, and was licensed under the Compensation (Claims Management Services) Regulations 2006.
  • After receiving complaints from customers of Rock Law from April 2014 onwards the Ministry of Justice (MoJ), Claims Management Regulations Unit (CMRU) carried out an investigation and identified the following breaches of the Regulations: o Failure to provide consumers with sufficient time under the pre-contractual information before entering into a contract/taking fees during the initial call process. o Failure to Maintain Appropriate Records and Audit Trails o Misleading Statements made to Consumers. o Increasing amount of contacts coming into the Claims Management Regulation Unit and consumer detriment occurring as a result. o Failure to refund upfront fees. o High pressure selling. o Failure to realise cancellations (written and verbal)
  • On 03 October 2015 the CMRU notified Rock Law that a financial penalty of £567,423, imposed due to the breaches, was due for payment by 30 October 2015. The penalty remained outstanding when Rock Law entered liquidation on 02 November 2015. In addition, Rock Law owes £117,530 to customers whose complaints about paying an upfront fee to Rock Law were upheld by the Legal Ombudsman, and £68,061 to financial institutions who have made refunds to customers of Rock Law whose complaints were upheld by the Legal Ombudsman and who had paid their upfront fee by credit card. 

    This information is correct as at 13 / 2 / 2017

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