Accessibility statement for Find an Insolvency Practitioner

This accessibility statement applies to https://www.insolvencydirect.bis.gov.uk/fip1

This website is run by The Insolvency Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to and use most of the website using a screen reader (including recent versions of JAWS, NVDA and VoiceOver)

There are many options for you to customise your web browser and device that could help you to navigate this and other websites more easily. If you have a disability, AbilityNet has helpful advice on how to make your device easier to use.

How accessible this website is

Parts of this website are known to have barriers. For example:

  • Some page content and functionality is lost when page zoom is increased, putting those that rely on page magnification at a disadvantage.
  • Landmark areas are not implemented which impacts screen reader users who rely on landmarks to navigate the page quickly.
  • Some images have no alternative text which could cause frustration as screen reader users may be unaware if they are missing out on crucial information or not.
  • Some non-text content does not meet the required contrast ratio minimum. This means that some users will struggle to identify important non-text content.
  • Page HTML contains errors that may affect how assistive technologies perform.
  • The language of the page is not set which may impact some screen reader users.

Feedback and contact information

If you need help completing this service, you can contact The Insolvency Service helpline:

If you contact us using our online form, we'll respond within 5 working days

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) .

Technical information about this website's accessibility

The Insolvency Service is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Images

  • Alternative text is missing from some images. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content)

Page Navigation

  • No landmark areas present on all pages tested. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships)

Contrast and colour

  • Some non-text content (outlines of text fields) has poor colour contrast. This fails WCAG 2.1 success criterion 1.4.11 (Non-Text Contrast)

Magnification

  • Some content is lost from the page when page zoom level is increased to 400%. This fails WCAG 2.1 success criterion 1.4.10 (Reflow)

HTML

  • Some HTML is not well formed and contains issues that may impact assistive technologies. This fails WCAG 2.1 success criterion 4.1.1 (Parsing)
  • Language of page is not set on any of the tested pages. This fails WCAG 2.1 success criterion 3.1.1 (Language of Page)

What we're doing to improve accessibility

The issues are currently being worked on, and a new version of the site is expected in 2022.

Preparation of this accessibility statement

This statement was prepared on January 4th, 2022.

This website was last tested on February 2nd, 2021, by Nomensa, who performed an evaluation of four pages against all level A and AA success criteria of the Web Content Accessibility Guidelines 2.1. Content was selected to ensure a good representation of different pages, templates and components were included in testing.

This website's accessibility will be reviewed on a regular basis. We will update this accessibility statement with any relevant changes.