Case Help Manual

The Case Help Manual (The Manual) contains guidance on dealing with case administration matters and is for the use of Insolvency Service staff. The guidance is not exhaustive and it may be appropriate in some circumstances for Insolvency Service staff to deviate from this guidance.

You should not rely on this web version of The Manual to contain the most up-to-date guidance on a subject, the definitive version is published internally on our organisational intranet.

The Manual is published on the internet under the Insolvency Service’s Freedom of Information Publication Scheme and is updated periodically. Links to documents outside the manual do not work as they refer to our internal systems.

Updated: July 2015

 

A

After Acquired Property (June 2009) 

Agents (September 2008) 

Amend Description (ISCIS) (July 2010) 

Antecedent Recoveries (February 2010) 

Annulments, Rescissions and Recalls (June 2008)  

Assets Subject To Credit (September 2007) 

 

B

Banks, Building Societies and Credit/Charge cards (ISCIS) (August 2010) 

Book Debts (November 2008) 

Books and Papers 

 

C

Case Files (May 2012) 

Charging Orders (April 2007) 

Closing a Case (ISCIS) (May 2012) 

Consolidations (January 2008) 

Cross Border Insolvency EU (February 2009) 

Cross Border Insolvency within the UK and outside the EU (February 2009) 

 

D

Data Protection (May 2012) 

Deceased Insolvents (September 2005) 

Discharge From Bankruptcy (January 2008) 

Disclaimers (ISCIS) (October 2012) 

Dissolution 

Distress and Executions (see Technical Manual Chapter 9) 

Distributions 

 
E

Executions see (see Technical Manual Chapter 9)

Exempt Property (March 2007) 

 

F

The Family Home (ISCIS) (January 2011)  

Freedom of Information Act and Environmental Information Regulations (April 2009) 

 

G

Gazetting and advertising see Publication of insolvency information 

 

H

Handover - see Insolvency Practitioners 

 

I

Income Payments Agreements (ISCIS) (December 2010) 

Income Payments Orders (ISCIS) (December 2010) 

Individual Voluntary Arrangements (August 2004) 

Initial Contact in Debtor's Petition Cases (ISCIS) (August 2010)                                                       

Initial Enquiries in Company and creditor petition Bankruptcy cases (ISCIS) (October 2010) 

Initial Notices and Letters (ISCIS) (August 2010) 

Insolvency Practitioners (IPs) 

Insurance 

 

L

Land Registry (April 2012)

Leases with Value (September 2007) 

Life Policies (June 2008) 

Long-term Assets - formerly Protracted Realisations (September 2007) 

 

M

Meetings 

Motor Vehicles (March 2007) 

 

N

New Case - Petition (ISCIS) (August 2010) 

 

P

Partnerships (May 2012) 

PPI - Payment Protection Insurance (December 2012) 

Pensions (November 2006) 

Post 

Proofs and Proxies (ISCIS) (December 2008) 

Property (dwellings, land etc)

Freehold Property 

Property Owned Outside England & Wales (See Timeshares July 2007) 

Sale of Bankrupt's Interest in jointly owned property (ISCIS) (January 2011) 

Sale of Bankrupt's Interest in solely owned property (ISCIS) (January 2011) 

Withdrawal of a Form J restriction (ISCIS) (December 2010) 

Protracted realisations see Long-term assets 

Public Examinations (April 2007) 

Publication of insolvency information (Formerly - Gazetting and Advertising) (April 2009)                           

 

R

Reports to Creditors (ISCIS) (October 2010) 

Restoration of Companies (March 2010) 

Retention of Title (March 2000) 

Re-vesting of property see Family Home 

 

S

Second and Subsequent Bankruptcies (April 2004) 

Shares (October 2006) 

Stay

  • Stay Of Advertisement (July 2008) 
  • Stay Of Proceedings (June 2008) 

      

    T

    Tax Refunds (November 2005) 

    Timeshares (July 2007) 

     

    V

    VAT – Deleted December 2014. Information incorporated into Technical Manual Chapter 78.